1.0 Do you write patterns in UK or US terminology?
All my patterns are written in UK terms, with a table of US equivalents provided, as applicable.
In some cases, I have provided both UK and US versions. This will be explicitly mentioned in the pattern listing, and versions will be clearly labelled in the download area to help with your selection.
I am working on providing both US and UK terms for ALL my patterns so, if you require a conversion for one that has not yet been done, do not hesitate to contact me and I may be able to move it up the list.
2.0 Are your patterns tested by crocheters before they are published?
Yes. All my patterns are tested by multiple crocheters, of various skill levels, before they are published. Every care is taken to ensure the pattern is accurate, size appropriate and easy to follow.
2.1 May I help test your patterns?
Please read through the Testing Rules and Expectations before signing up for a test. People who have great project pages with nice pictures will be asked to test before those who do not.
2.2 I think I’ve found an error, should I tell you?
Absolutely, please contact me. All my patterns are carefully checked by testers, and I try my hardest to ensure all pattern text is correct at the time of publishing but, unfortunately, mistakes do occasionally occur – I always take the opportunity to make right such errors.
All pattern errata can be found on my errata page.
Updates are available automatically on Ravelry and Craftsy. If you purchased from Etsy and would like an updated copy at any time, please contact me (quoting your order number) and I’ll get a new copy straight out to you.
3.0 I am stuck on part of your pattern and need help! What do I do?
If, for any reason, you are experiencing difficulties, please do not hesitate to contact me. Including information such as the pattern you are working on, which part of the pattern is giving you trouble, and purchase information such as a PayPal transaction ID is always helpful. I have a selection of help files and videos and I aim to provide support within 24 hours of contact.
4.0 May I sell the items I make from your patterns?
Most certainly. You are welcome to sell, auction or give away any items you make from my patterns (free or paid for). A link to the Ravelry, Craftsy, or Etsy shop where you purchased the pattern is always appreciated, but is not a requirement. This does not include mass production.
Please do not use my pictures to sell your items as this is not a representation of your own work.
If you are a photographer using items you make in a professional environment, this post may interest you!
5.0 I purchased from Etsy and I am having trouble downloading the pattern!
You may find detailed download instructions here. However, if you have tried this and are still experiencing difficulties, please send me a message via Etsy – the “contact seller” button on your receipt works best because it includes your email and invoice details. I will then send you another download link, or arrange to email you the file(s).
6.0 I purchased from Etsy and no longer want the pattern or I thought I was buying a finished item!
During your purchase, you may recall that you clicked to waive your rights to a refund, under EU distance selling law.
However, I am still happy to issue a refund in such circumstances, providing no files have been downloaded. Please use the “contact seller” button from your Etsy receipt as this includes your order details and will enable me to process the refund quickly and easily.
PLEASE DO NOT DOWNLOAD ANY FILES WHICH FORM PART OF YOUR ORDER.
7.0 Further Terms and Conditions
All patterns in my stores are copyright of Thomasina Cummings Designs as per UK law.
I sell my patterns in PDF form, as digital downloads – please ensure you have the means to open/read such files before purchase.
In addition to my offer in 6.0 above, under new distance selling regulations (June 2014) you have 14 days to request a refund or replacement if you have any issues with your download. This form below is provided for you to make such a request.
[contact-form][contact-field label=’Name’ type=’name’ required=’1’/][contact-field label=’Email’ type=’email’ required=’1’/][contact-field label=’PayPal Transaction ID’ type=’text’/][contact-field label=’I am requesting a refund due to the following issues with my download’ type=’textarea’ required=’1’/][/contact-form]
7.1 How are cookies used on your website?
I use a Google Analytics plugin to help make sure my site is meeting your needs, and to help me make improvements.
Google Analytics stores information about: the pages you visit , how long you spend on each page , how you got to the site and what you click on while you’re here.
I DO NOT collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are. I DO NOT allow Google to use or share this analytics data. You can opt out of Google Analytics cookies.
You may use this button to print these FAQs for future reference
Rev 14: July 29th, 2015